Juniper Strategic Plan Summary
Our customers are older Western Australians who need care and support either in their own home, or in one of ours. Our strategy increases our focus on supporting customers to access care and
services that meet their needs as they change.
It relies on effective customer engagement, sales and support functions, as well as streamlined, easy to navigate service delivery through a redesigned care model. It requires fit-for-purpose organisational business processes and systems that are efficient and effective. It is underpinned by an exceptional customer service culture and engaged values driven workforce.
We will achieve our mission by expanding opportunities that are viable, sustainable and meet customer needs.
Customer |
People |
Mission |
Quality |
Finance |
|
Intent |
Care model will focus on the customer | Lead and deliver a customer service culture | Offer choice of accommodation | Provide consistent, safe, effective, personal and connected care | Optimise our earnings |
| Improve customer navigation and support | Grow an engaged workforce | Services provided in multiple locations | Customer attraction and retention | Responsible financial management | |
| Build care and accommodation continuums | Sustainability underpins service and business | Robust organisational quality systems | Responsive asset management | ||
| Skilled at expanding our impact | Improved business processes | ||||
| Systems and applications support business needs | |||||
| Data analytics used to inform decision making |
Enquire
1300 313 000